Exchanges & Returns


Returns
Our policy lasts 14 days. If 14 days have gone by since you received your order unfortunately we can’t offer you a refund and/or exchange. To be eligible for a refund and/or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. If you purchased the item from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers. 

Refund (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If it is approved, we will refund your return within 14 days of receiving it, back to the same card you used when placing your order. Please note that we will not refund additional duties, taxes, or any additional charges, that may occur for orders outside of the European Union. 

Exchanges (if applicable) 
We only exchange items into a different size. Please note that most items are kept at a low stock or made-to-order, therefore the shipping window of 4 weeks apply to exchanges. Exchanges are shipped back to the customer free of charge. 

Shipping
To return and/or exchange your product, you should send the package to the address below. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance as we are not responsible for the damage or loss of any items during transit back to Sofia Winberg AB.

Returns address
Sofia Winberg AB
Karlbergsvägen 4
113 27 Stockholm
Sweden

 

If you received a faulty product or have any further questions about our services and products, please contact us on sales@sofiawinberg.com